1. Consultations & Medical Suitability

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• All clients must complete a medical consultation before treatment
• Treatments will only be carried out if the practitioner considers it safe and suitable.
• If you are not deemed suitable for a treatment, alternative recommendations may be offered, but the clinic reserves the right to refuse treatment.

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2. Booking & Deposits

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• A non-refundable deposit may be required to secure your appointment.
• Deposits are redeemable against the cost of your treatment on the day.
• If you cancel or reschedule within the cancellation period, the deposit may be retained.

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3. Cancellations & Lateness

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• We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.
• Cancellations made with less than 48 hours’ notice, or non-attendance, may result in loss of deposit or a cancellation fee.
• If you arrive late, we may not be able to offer the full treatment and the appointment may need to be shortened or rescheduled.

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4. Treatment Results

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• Results vary depending on individual skin type, lifestyle and aftercare.
• No aesthetic treatment can be guaranteed, and clients must understand that outcomes differ from person to person.
• Additional treatments may be required at an extra cost to achieve desired results.

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5. Payments & Refunds

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• Full payment is required at the time of treatment.
• We do not offer refunds on treatments, services or completed procedures.
• Refunds are not provided for adverse reactions, dissatisfaction with the outcome, or changes of mind after treatment.
• Products purchased in clinic are non-refundable once opened.

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6. Aftercare

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• Clients must follow all aftercare instructions provided by the practitioner.
• The clinic is not liable for complications or undesired results arising from failure to follow aftercare advice.

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7. Under 18s

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• We do not treat clients under 18 for any injectable or aesthetic procedures.
• Proof of age may be required.

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8. Photography & Record Keeping

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• Before-and-after photos may be taken for medical documentation and treatment monitoring.
• Images will not be used for marketing without your written consent.

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9. Health & Safety

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• If you are unwell (including cold sores or active infections), please reschedule your appointment.
• Inform your practitioner of any changes to your medical history before each appointment.

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10. Patch Tests

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• Patch tests may be required for certain treatments.
• If you refuse a patch test, the clinic may decline to perform the treatment.

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11. Clinical Right to Refuse Service

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• We reserve the right to refuse treatment or discontinue treatment at any time if safety concerns arise or if behaviour is inappropriate.